By Reynold Gibson |

Netgear Genie App Not Working? Here’s the Fix!

Netgear Genie app has made it easy for users to access the settings of their extenders in a hassle-free manner. Using the app, one can make the most of their WiFi device from just about anywhere. But, what if the Netgear Genie app not working for you? Well, if you are facing the same issue, then you have stumbled upon the right post. Here, we are going to annotate reasons why Netgear Genie app not working for you along with the troubleshooting tips to get the issue fixed. So, without any more delay, let’s take the plunge.

Fixed: Netgear Genie App Not Working

There could be various reasons preventing you from accessing the Netgear Genie login page through the app. Right from the partial installation of the app to the technical glitches and the accumulation of cache to the wrong installation, a hoard of reasons can be there. But, fortunately, you can fix the issue on your own. Here are the tips explaining how to fix Netgear Genie app not working issue.

Reinstall the App

If an outdated/corrupted version of the app is being installed on your device, then you will not be able to run the app. In such a situation, you are suggested to uninstall the app and download it again on your device. FYI, Netgear Genie app is available for both iOS and Android devices. So, you can access the app store as per the availability of your smartphone for reinstalling the app.

Reboot Your Smartphone

Perhaps your device is not working fine due to a technical glitch. If that is the case, consider rebooting your smartphone. For this, simply turn off your device for some time and turn it back on. Once done, try accessing Netgear Genie app and see if it works for you. Still no luck? Well, give the next troubleshooting trick a try for getting the issue fixed.

Disable Mobile Data

Getting internet access from various sources at one time can also be the reason why you are not able to access the settings of your Netgear extender using the Genie app. For fixing the issue, disable the mobile data of your phone. This will perhaps help you fix the Netgear Genie app not working issue.

Clear App’s Cache

Keep in mind that the app cache can be reserved on your phone over time. This, if not erased periodically, can stop you from logging in to your Netgear Genie App. Thus, you are recommended to navigate to the settings of your smartphone and delete the cache accumulated for your app. Once done, try accessing the dashboard of your extender using the app and see if you can get success with the process.

Improper Extender Installation

You will not be able to log in to your extender using the Genie app if your extender is not installed in a proper manner. The problem can be fixed only by resetting your extender to the default settings and then configuring it again. If you are not sure how to reset and reconfigure a Netgear extender, below we’ve given step-by-step instructions to help you out.

How to Reset and Reconfigure a Netgear Extender?

  1. Make sure your extender is plugged into a working socket and the power LED on your device is glowing green.
  2. Now, locate the Reset button on your extender and press it using a pin-like device.
  3. Your device will reboot as soon as the reset process gets completed.
  4. Now, connect your device to the existing router with the help of an Ethernet cable.
  5. Once done, open a web browser on your computer and type in the address bar.
  6. Press the Enter key and you will get redirected to the Netgear extender login page.
  7. Fill in your credentials and hit Log In.
  8. Completion of this step will take you to the Netgear Genie setup wizard.

Certain prompts will reveal on your screen. You are suggested to follow all the prompts in order to reconfigure your extender.

Now, on your smartphone, launch the Genie app and log in to your extender. Got success? If yes, you can now tweak various settings of your range extender the way you fancy.

If still Netgear Genie app not working issue is making you annoyed, feel free to contact our technical experts and let them help you fix the issue for you in a matter of minutes.