By Kayla Ellis |

Netgear AX1800 WiFi Extender won’t Receive IP from Xfinity: Fix

I bought an AX1800 range extender by Netgear a month ago and get it installed via my laptop. The host device is an Xfinity modem and the combo worked fine. But, suddenly extender refused to take the IP address from the modem. Why is this happening? Is there a way to resolve this Netgear AX1800 WiFi extender IP address–related problem? My extender also stops working on various occasions. – A Netgear user.

Well, uncountable users face such kind of problems while using WiFi range extenders brought in by Netgear. It means the problem is neither limited to one user nor it is model-specif. With that being said, we have penned down a post explaining what can be done in this scenario.

Solved: Netgear AX1800 WiFi Extender won’t Get IP from Modem

Before you delve deep into any technicality and start giving shots at troubleshooting techniques highlighted ahead, you should definitely try your hands on the rebooting process. Thus, go for a power cycle. Not for just the AX1800 WiFi extender but for the Xfinity modem too. Therefore, disconnect your Xfinity modem and the range extender and power them down one by one. Once you wait for a gap of 20 minutes, power them up once again after connecting the Ethernet cable to their respective ports.

Do You Know?

If the Netgear extender is directly connected to the modem, you have to set it up in the Access Point modem. The Extender mode will only work if you are coupling the range extender with a router. Some Netgear router comes with an Access Point/Extender switch whereas some don’t.

Solution 1: Replace the Ethernet Cable

You should immediately shift your focus to the Ethernet cable joining your Netgear AX1800 WiFi extender and the modem. If the cable is found damaged, then you’ve completely understood what might be preventing your range extender from receiving an IP address. FYI, the case we’re currently discussing uses the Xfinity modem as an internet source for the extender. You are free to use this tip according to the product you own. Make sure that the new Ethernet cable is free of damages. Aside from this, it is supposed to be perfectly connected to the correct ports of your WiFi devices. Now, try accessing and see if you get successful.

Replace the Ethernet Cable

Solution 2: Disconnect Devices from Xfinity

Your Netgear AX1800 extender and the Xfinity modem won’t communicate unless you create some space on the wireless network of the Xfinity device. This tip is supposed to be followed despite the fact the Xfinity modem and the extender is sharing a wired/Ethernet connection. All you have to do is disconnect a device or two from the WiFi network of your Xfinity modem. Keep in mind that lack of network space is the most common reasons why a client device (here Netgear AX1800 WiFi extender) fails to get an IP from the host device (Xfinity).

Note: Reducing the Xfinity traffic and replacing the Ethernet cable won’t suffice to help you get the issue resolved. You also have to reduce the distance separating your WiFi devices. Keep in mind that too less distance means a clash of their WiFi signals whereas too much distance means that they are never going to communicate effortlessly.

If these hacks fail to do the troubleshooting task for you, you can go ahead to check the power being supplied to the extender. It must be coming from a non-damaged power socket. Well, this was about the situation where the Netgear extender is actually not getting the IP address from the modem. There’s a flip side too. In some cases, devices connected to the Netgear extender won’t get IP address and mistakenly consider this situation as the one we’ve currently addressed. To put an end to their worries, we have highlighted some techniques that can help them out.

Tips: If Devices Connected to AX1800 won’t Get IP Address

Here’s what you are suggested to do if the devices sharing a wired or wireless connection with the Netgear AX1800 WiFi extender aren’t able to get the IP address.

  • Reserve the IP address for the device that you generally use on the Netgear extender network. It can be done by accessing the web-based setup dashboard of the extender and navigating to the IP address setup section.
  • There are times when the user is out of the range of the Netgear extender and hence his wireless client device denies getting an IP address. Thus, it is very clear what needs to be done in this case. Just get closer to the extender and see how the problem gets resolved.

The Bottom Line

Our guide explaining what to do if your Netgear AX1800 WiFi extender is not receiving an IP address from the Xfinity modem ends here. We hope that you have troubleshot the issue well. Otherwise, the path of resetting the extender and setting it up once again in the Access Point mode is always there. If the problem is with the devices that are connected to the extender, then you are free to take the help of the tips given in the previous section to resolve it.